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RETURNS & REFUNDS

All Kransy items are made to order just for you. We still want you to be happy with your purchase.

Right of withdrawal (EU)
You have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, email us at contact@kransy.store with your order number. You then have 14 days to send the item back. Items must be unworn, unwashed and in their original condition. Return shipping costs are paid by you. We refund the purchase price and the original standard shipping costs within 14 days of receiving the return, using the same payment method you used.

Misprints and damaged items
Received a damaged item, a misprint or the wrong product? Email us within 30 days of delivery at contact@kransy.store with your order number and a clear photo. We will send you a free replacement or a full refund. You don't need to return the item.

Limited editions
Limited and drop items follow the same rules. Once sold out, they can't be exchanged for the same item.

Questions? Contact us at contact@kransy.store.